Terms & Conditions

Before making your reservation please read our terms and conditions carefully.

Secure your booking

In order to make a reservation with Safari Experts Crete you must fill out a form with the information you will be asked for and prepay an amount or the entire payment before the tour. If you make your reservation by phone or email you will be deemed to have signed the statement on the booking form and agree to the terms and conditions set forth in the list below.

• You have read and accepted all the booking terms and information we give you on our website. 

• None of the booking participants has or has ever suffered from medical conditions that prevent them from participating in the tour.

• All bookers have an understanding of the dangers of adventure activities.

• Pregnant women come at their own risk and have understood all the dangers that exist on our tours.

• The booking on behalf of other persons guarantees that all the persons who will participate in the tour have been informed by him about all the terms and conditions that we mention. You consider the reservation valid and final when we send you a confirmation email or inform by phone or in person.

• Parents with children and babies bring them at their own risk and having understood all of them and the dangers that exist on our tours and are responsible for them.

Participation in the excursion

To participate in our tour you must give your Voucher ticket to the driver who will pick you up from the point of the pickup. If you have booked online and you have it in electronic form then just show it to our driver.

Payments

You can secure your reservation by paying 50% of the total amount now and settling the remaining balance on the day of the excursion. Alternatively, you have the option to pay the full amount upfront.

In case of payment of 50% during the reservation, the rest payment of the amount must be made on the day of the planned tour otherwise the reservation is considered canceled by the customer.

If the booking is 3 or less days before the tour’s start time and the payment is made by bank transfer, you must use the IRIS system or your bank's direct payments so that we can see the payment immediately, otherwise the booking will be considered invalid.

The money paid by the customer will be kept by Safari Experts Crete until the customer receives a booking confirmation message.

This money is then held by Safari Experts Crete.

Cancelation from the customer

In case of cancellation by the customer, the following cancellation fees are charged:

• Free Cancellation and Full Refund: Cancellations made up to 24 hours before the tour's start time in the local timezone.
   

• Free Reservation Changes: You can modify your reservation 24 hours or more before the tour's start time in the local timezone, provided there are available slots for the new date you wish to select. Alternatively, we will offer you a new booking date. In the case of a different price, we will refund the difference or only charge the additional amount.
   

• No Refund: Cancellations made within 24 hours of the tour's start time in the local timezone.

Additionally, if the customer fails to appear at the designated pickup point, the reservation will be deemed invalid, and SAFARI EXPERTS CRETE will withhold the paid amount.

In case of change or cancellation of the tour by SAFARI EXPERTS CRETE

For security reasons and not only, there is a case of a change of itinerary or a delay in the program that we advertise in the brochure or in any other means or even cancellation of the trip for that day.

If our company knows this in advance the customer will be informed when booking or otherwise during the tour.

In case our company SAFARI EXPERTS CRETE cancels a tour for any reason, you have the opportunity to set a new date from the available ones that we will suggest or to get your money back.

The cancellation of the trip or the change of itinerary or a delay in the program can be done for safety reasons during a natural disaster, fire, dangerous weather and generally dangerous situations but also in cases of total or partial damage of our vehicle or the illness of a customer or driver that can affect the safe conduct an excursion and may endanger the safety of all. Our company is not responsible for any penalties related to airline tickets or other related costs that may arise.

Travel and Cancellation Insurance

The customer has the responsibility to have their own travel insurance that adequately covers any medical expenses, injury, death, repatriation, cancellation and curtailment, and any accidents and absolute with sufficient benefits.

SAFARI EXPERTS CRETE is not responsible for any loss of luggage, money or personal items during the tour. Each customer is responsible for their luggage and personal items.

 Liability insurance

Limited insurance held by the operator. By booking the customer understands the potential risks that exist in adventure activities and the activities that include our tours and participates in them with his own will and responsibility. The customer also acknowledges and accepts that there may not be a policy that covers the company’s liability to its customers for injury, death, damage or loss that occurs anywhere in the world.

The customer acknowledges that SAFARI EXPERTS CRETE has taken reasonable steps to ensure its liability. Although SAFARI EXPERTS CRETE has various insurances, this booking term states that the customer must assume that they are not covered by the SAFARI EXPERTS CRETE insurance policy, including liability insurance for death, injury, damage or any other loss.

During the tour

For the smooth and safe conduct of the tour, the customer accepts the authority and decisions of the employees, leaders, guides of the company SAFARI EXPERTS CRETE. For the safe conduct of the tour, the staff of our company can exclude the client from the tour and at any point of it without refund or compensation if he deems that the client’s behavior may adversely affect the conduct of the tour or if one of the clients commits an illegal act. Also our company ceases to be responsible for its return. If a customer is not feeling well they should inform our staff in a timely manner. There is no refund for services that haven’t been used.

Data/Photos/Videos

During our tours and activities there is the possibility , our staff taking photos or videos . By using any of the tours and the activities of our company SAFARI EXPERTS CRETE you understand and you give the right and you authorize, their members and / or managers to use, your voice, your photographs, portraits and performances taken or recorded during the excursion and to reproduce, edit, distribute, utilize and publish them for advertising, promotion or likewise, in any media (printed media, advertising mediums, internet, video or other media) of any kind throughout the world and in perpetuity without notification, new consent or payment whatsoever.