Before making your reservation please read our terms and conditions carefully.

Secure your booking
In order to make a reservation with Safari Experts Crete you must fill out a form with the information you will be asked for and prepay an amount or the entire payment before the tour. If you make your reservation by phone or email you will be deemed to have signed the statement on the booking form and agree to the terms and conditions set forth in the list below.

• You have read and accepted all the booking terms and information we give you on our website.
• None of the booking participants has or has ever suffered from medical conditions that prevent them from
participating in the tour.
• All bookers have an understanding of the dangers of adventure activities.
• Pregnant women come at their own risk and having understood all the dangers that exist on our tours.
• The booking on behalf of other persons guarantees that all the persons who will participate in the tour have been
informed by him about all the terms and conditions that we mention. You consider the reservation valid and final
when we send you a confirmation email or inform by phone or in person.
• Parents with children and babies bring them at their own risk and having understood all of them and the dangers
that exist on our tours and are responsible for them.

Payments
The full payment of the tour amount must have been made in our company up to 48 hours before the departure of the scheduled tour. In case of non-payment of the full amount up to 48 hours before the departure of the tour then the reservation is considered canceled by the customer.

The money paid by the customer will be kept by Safari Experts Crete until the customer receives a booking
confirmation message. This money and any other are then held by Safari Experts Crete.

Cancelation from the customer
In case of cancellation by the customer, the following cancellation fees are charged:

1. If the trip is canceled by the customer 3 or more days before departure, 50% of the total amount will be
withheld by the company SAFARI EXPERTS CRETE.
2. If the tour is canceled by the customer less than 48 hours before departure, 100% of the total amount will be
withheld by SAFARI EXPERTS CRETE.
3. In case the customer does not appear at the point of the pick up then your reservation is considered invalid
and 100% of the total amount will be withheld by SAFARI EXPERTS CRETE.

Note:
Due to the special circumstances we are going through COVID19 the company SAFARI EXPERTS CRETE gives you the possibility to change the reservation 5 days or more before departure if there are places available for the new date you want to set. Otherwise you will be offered a new booking date by us.

Travel and Cancelation Insurance
The customer has the responsibility to have their own travel insurance that adequately covers any medical expenses, injury, death, repatriation, cancellation and curtailment, and any accidents and absolute with sufficient benefits. SAFARI EXPERTS CRETE is not responsible for any loss of luggage, money or personal items during the tour. Each customer is responsible for their luggage and personal items.

Liability insurance
Limited insurance held by the operator. By booking the customer understands the potential risks that exist in
adventure activities and the activities that include our tours and participates in them with his own will and responsibility. The customer also acknowledges and accepts that there may not be a policy that covers the company’s liability to its customers for injury, death, damage or loss that occurs anywhere in the world. The customer acknowledges that SAFARI EXPERTS CRETE has taken reasonable steps to ensure its liability. Although SAFARI EXPERTS CRETE has various insurances, this booking term states that the customer must assume that they are not covered by the SAFARI EXPERTS CRETE insurance policy, including liability insurance for death, injury, damage or any other loss.

During the tour
For the smooth and safe conduct of the tour, the customer accepts the authority and decisions of the employees, leaders, guides of the company SAFARI EXPERTS CRETE. For the safe conduct of the tour, the staff of our company can exclude the client from the tour and at any point of it without refund or compensation if he deems that the client’s behavior may adversely affect the conduct of the tour or if one of the clients commits an illegal act. Also our company ceases to be responsible for its return. If a customer is not feeling well they should inform our staff in a timely manner. There is no refund for services that have not been used.

In case of change or cancellation of the tour
For security reasons and not only, there is a case of a change of itinerary or a delay in the program that we advertise in the brochure or in any other means or even cancellation of the trip for that day. If our company knows this in advance the customer will be informed when booking or otherwise during the tour. In case of that our company SAFARI EXPERTS CRETE cancels a tour for any reason, you have the opportunity to set a new date from the available ones that we will suggest or to get your money back. The cancellation of the trip or the change of itinerary or a delay in the program can be done for safety reasons during a natural disaster, fire, dangerous weather and generally dangerous situations but also in cases of total or partial
damage of our vehicle or the illness of a customer or driver that can affect the safe conduct an excursion and may endanger the safety of all. Our company is not responsible for any penalties related to airline tickets or other related costs that may arise.