All the excursions, transfers, tours, day cruises, private tours presented on our website are run by Kariba Travel (George Ioannidis – Kariba Travel: Registration Number 1476E60000008500) on our owned vehicles and fleet of boats. We also cooperate with other carefully chosen tour providers. We monitor and control the performance of our suppliers and judge their performance against our high standards. All our vehicles and boats, as well as those of our suppliers, are all insured according to the Greek National Tourism Organization and licensed for commercial operations and regularly undergo licensing inspections and surveys to ensure standards are met. We provide our group excursions from resorts: Kremasti,Ialyssos, Ixia, Rhodes Town (including Cruise Port), Kallithea, Faliraki, Afandou, Kolymbia and for Private tours all around the island.
BOOKING & PAYMENT
Booking at the Office
If you are staying in Rhodes City Center come to our Office in Niochori area (see the Map for the location)
Consult our Tour Advisors and choose your tour
Most of the tours go daily, so there are always places available!
Pay cash or card (Visa – Credit & Debit, MasterCard, Electron, Maestro or Solo)
Receive your printed Booking Confirmation Voucher & receipt.
Online Booking
Proceed to the BOOK NOW; you will be redirected to our Online Booking Engine
Choose the tour date & number of participants
Check the available tours on that particular day
Select your tour and proceed to BOOK NOW
Fill up the Booking Form
Proceed to the Payment Arrangement (Visa – Credit & Debit, MasterCard, Electron, Maestro or Solo)
You will receive an instant Booking Confirmation to your e-mail
Online Request
Check the tours presented on our Website
Send us your Enquiry and any other requests/ questions you may have
We will get back to you with our suggestions
Choose your tour & we will send you our written confirmation on availability and electronic invoice & payment link
You pay with your credit card (Visa – Credit & Debit, MasterCard, Electron, Maestro or Solo). Your card details are not exposed to anybody, not even us.
Your tour is Booked when your payment is confirmed, and you receive your Booking Confirmation Voucher
Vouchers are sent as a pdf attachment to your email and can be printed out or stored electronically. We aim to send Vouchers within 1 working day. If you urgently require your Voucher, please email kariba@otenet.gr or call 0030 22410 24650 we will try and email your Voucher asap.
PARTICIPANTS
Kariba Travel is committed to making tours available to everyone, and we do not have any maximum age or disabled persons restrictions. However, some tours involve walking or vehicles and vessels with steps. If you need assistance to move around, we would ask you to inform us in advance so that we can suggest the best option!
CANCELLATIONS & VARIATIONS
We understand plans may change, nothing is written in stone! Should you wish to cancel your booking after you have made the payment and you have received your Booking Confirmation or e-Voucher, you must send us written notice. We will procede your cancellation and full refund max 3 days prior to the tour. But we also reserve the right to apply charges. On all our tours we have a limited number of seats; we work with small groups, so every participant counts! If it is less than 3 days prior to your tour, we are sorry, but there is no refund.
There is always a possibility to have minor changes. Minor changes include a change of transport, departure times, or location of your pickup. These changes may occur in less than 12 hours. If so, we will inform you personally in advance. Minor changes do not influence the tour in any aspect.
If an advertised place of interest is closed, as a goodwill gesture, every endeavor will be made to offer alternative sightseeing within the touring area. We are not responsible for the actions of attractions/places of interest, which are beyond our control. Due to their nature, some of the sites visited on tours can vary their opening times or close with little or no notice.
Occasionally, we have to make a significant change. Significant changes include bad weather conditions or unexpected technical problems. If we have to make a significant change or cancel the tour/ activity, we will inform you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options: (a) accepting the changed arrangements, or (b) purchasing an alternative service from us, of a similar standard to that booked initially. If the cost of this alternative is less than your original service, we will refund the price difference. If you do not wish to accept the service we specifically offer you, you may choose any of our other available services. You must pay the applicable price of any such service, or (c) canceling, in which case you will receive a full and quick refund of all assessments you have paid to us.
Refunds will be processed in the form of payment used at the time of booking. This will be made payable to the person who made the original payment. The time the refund takes will depend on the form of payment. We will endeavor to refund all credit card payments, once approved within 48 hours.
Very rarely, we may be forced by ‘circumstances beyond our control’ to change or terminate your service after departure but before the scheduled end of your time away. This is extremely unlikely, but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain these from our suppliers).
INSURANCE
Although all the vehicles and vessels are insured according to the Greek National Tourism Organization, your personal insurance is not included in the price of the tour. It is suggested that passengers have adequate personal travel insurance cover. This is particularly advisable if you have to cancel your booking or to compensate you for delays, flight or cruise cancellations and/or damage to your property.
COMPLAINTS
Should you have a reason for complaint, please bring this to the attention of the Kariba Travel representative at the time that will endeavor to rectify the problem for you or contact our office as soon as the issue arises. If the matter cannot be resolved satisfactorily at the time, complaints must be made in writing to kariba@otenet.gr setting out the nature of the complaint. Complaints must be received within 14 days of the end of a tour. We will not be able to deal with any complaint unless put in writing and received within this time frame.
OTHER
Please advise us if there is any requirement which you believe is important to your service so that we can give you the latest information at the time of booking.
KARIBA TRAVEL is an independent TRAVEL AGENCY firm based in Rhodes Island, Greece. Kariba Travel is one of the longest established Travel Agencies in Rhodes (established in 1993), offering a great variety of services to you, whether you travel as a group or as an individual, including hotel accommodation, villa rentals, cruises, exchange, domestic and international air & sea tickets, charter flights, ferry schedules & reservations, organized coach tours, car rentals, private transfer services & private tours. For your convenience our Office is open during the Winter time from Monday – Saturday 09.00 am to 14.00 pm. Sundays closed. We are delighted to introduce you to our complete range of travel and tourism services. Our experienced travel consultants will provide you with assistance and guidance in easily organising a memorable holiday in Rhodes. Our travel programs for Rhodes are of the highest quality and value for money so as to provide you with the very best that Rhodes has to offer whether you are visiting us as an individual traveller or as part of a group.
Tell us about the travel experience you’re looking for!
Send an email at kariba@otenet.gr and one of our travel specialists will get back to you no later than the next business day to help you arrange your vacation or, if you prefer, call our travel experts: +30 22410 24650.
English
